Terms of service

Last updated: July 2026

1. Overview

This website, urbann-vibe.com, is operated by WELLFIELD LLC.

Throughout these Terms of Service, "Urbann-Vibe," "we," "us," and "our" refer to the Urbann-Vibe online store operated by WELLFIELD LLC.

By visiting our website, browsing our products, creating an account, contacting us, or placing an order, you agree to these Terms of Service and to the policies referenced on our website, including our Privacy Policy, Shipping Policy, and Refund Policy.

If you do not agree to these Terms, you should not use this website or place an order.

2. Store Model

Urbann-Vibe is an online fashion retailer offering clothing, footwear, bags, jewelry, and accessories.

Urbann-Vibe is the customer-facing store name. The legal entity operating the store is WELLFIELD LLC.

We work with trusted sourcing, fulfillment, technology, payment, and shipping partners to operate the store, process orders, deliver products, and provide customer support.

Unless a product page clearly identifies another brand or manufacturer, products are presented as part of the Urbann-Vibe store assortment. We do not claim to manufacture every product ourselves.

3. Eligibility

By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you are using the website with the permission and supervision of a parent or legal guardian.

You may not use this website or our products for any illegal, fraudulent, or unauthorized purpose.

4. Product Information

We aim to provide clear and accurate product information, including product descriptions, photos, available sizes, materials, colors, pricing, and other details.

Product images and colors may appear differently depending on your device, screen settings, lighting, or photography.

Product details, availability, pricing, images, and descriptions may be updated from time to time to improve accuracy and customer clarity.

5. Product Availability

All products are subject to availability. We may update, discontinue, remove, or limit products at any time.

If an item becomes unavailable after an order is placed, we may contact you with available options, such as a suitable replacement or a full refund.

6. Pricing and Taxes

Prices are displayed on the product pages and may change from time to time.

The price shown on each product page is the price available at the time you place your order, unless there is an obvious error.

Product prices are tax-inclusive where applicable. Any tax details are shown clearly before payment.

There are no hidden shipping fees at checkout. Shipping terms are described in our Shipping Policy.

7. Orders and Payment

When you place an order, you agree to provide current, complete, and accurate billing, shipping, and contact information.

Payment Security: Payments are processed securely through our payment providers. We do not store full credit card numbers on our own servers.

Order Acceptance: Submitting an order does not guarantee acceptance. We may refuse, cancel, or limit an order if necessary, including in cases of suspected fraud, payment issues, incorrect information, inventory issues, pricing errors, or violation of these Terms.

Refunds on Cancellation: If we cancel an order after payment has been made, we will issue a full refund to the original payment method.

8. Shipping

We currently ship to addresses within the United States only.

Shipping times, processing times, order cutoff time, tracking information, and shipping costs are described in our Shipping Policy. Our standard shipping estimates are:

  • Processing Time: 1-3 business days (Monday – Friday)
  • Transit Time: 5-8 business days
  • Total Estimated Delivery Time: 6-11 business days
  • Order Cutoff Time: 2:00 PM (Mountain Time)

Please review our Shipping Policy for full details.

9. Returns, Exchanges, and Refunds

Returns, exchanges, return shipping responsibility, restocking fees, damaged items, and refund timing are governed by our Refund Policy.

We accept returns and exchanges on all items within 30 days from the date the order is delivered, provided the items meet the condition requirements stated in our Refund Policy.

Important: Do not send items back before contacting us. Return instructions and the applicable return address will be provided by email at support@urbann-vibe.com.

10. Customer Accounts

If account features are available, you are responsible for keeping your account information accurate and for maintaining the confidentiality of your login details.

You are responsible for all activity that occurs under your account unless caused by our error or unauthorized access outside your control.

11. Accuracy of Website Information

We work to keep information on this website accurate, complete, and current.

If we discover an error in product information, pricing, availability, shipping, policies, or other details, we reserve the right to correct the error and, when appropriate, contact affected customers.

12. Prohibited Uses

You may not use this website or its content:

  • For unlawful, fraudulent, or misleading purposes
  • To violate any applicable law or regulation
  • To infringe our intellectual property rights or the rights of others
  • To submit false, inaccurate, or misleading information
  • To upload or transmit viruses, malware, or harmful code
  • To interfere with website security, checkout, payments, or store operation
  • To collect personal information from others without authorization
  • To spam, phish, scrape, crawl, or use automated tools in a way that disrupts the website
  • To harass, abuse, defame, threaten, or discriminate against others

13. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping carriers, Shopify, analytics providers, advertising platforms, and other service providers.

Third-party links may direct you to websites that we do not control. We are not responsible for the content, privacy policies, or practices of third-party websites.

14. User Feedback and Submissions

If you send us feedback, suggestions, reviews, photos, questions, or other submissions, you agree that we may use them to respond to you, improve our store, support customer service, or operate our business.

We handle personal information according to our Privacy Policy.

15. Intellectual Property

Website content, including text, graphics, logos, images, page layouts, product presentation, and other materials, is owned by WELLFIELD LLC, licensed to WELLFIELD LLC, or provided by suppliers or service providers.

You may not copy, reproduce, distribute, modify, or use website content for commercial purposes without explicit written permission.

16. Privacy

Your submission of personal information through the website is governed by our Privacy Policy. Please review our Privacy Policy for details on how we collect, use, share, and protect personal data.

17. Disclaimer and Limitation of Liability

We work to operate the website reliably and securely, but we do not guarantee that the website will always be uninterrupted, error-free, or available.

To the fullest extent permitted by applicable law, WELLFIELD LLC is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products purchased through the website. Nothing in these Terms limits rights that cannot be limited under applicable law or under our published Shipping Policy, Refund Policy, or Privacy Policy.

18. Indemnification

You agree to hold WELLFIELD LLC harmless from claims, damages, liabilities, costs, or expenses arising from your misuse of the website, violation of these Terms, violation of applicable law, or infringement of third-party rights.

19. Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be enforced to the fullest extent permitted by law, and the remaining parts will remain in full force and effect.

20. Termination

We may suspend or terminate access to the website if we believe a user has violated these Terms, misused the website, attempted fraud, interfered with website operation, or violated applicable law.

21. Governing Law

These Terms of Service are governed by the laws of the State of New Mexico, United States, without regard to conflict of law principles.

22. Changes to These Terms

We may update these Terms of Service from time to time. When changes are made, we will update the "Last updated" date at the top of this page. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

23. Contact Information & Business Details

Questions about these Terms of Service or any store policies should be sent to us at:

  • Store Name: Urbann-Vibe
  • Legal Entity Name: WELLFIELD LLC
  • Company Registration Number: 6038603
  • US Registered Address: 2105 Vista Oeste NW Ste E, Albuquerque, NM 87120-3693, United States
  • Operations Office (Europe): Route de Lausanne 5A, 1041 Bottens, Switzerland
  • Customer Support Email: support@urbann-vibe.com
  • Customer Support Phone: +1 505 418 2082
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Mountain Time)
  • Response Time: We respond to all inquiries within 2 business days.