Privacy Policy

Last updated: July 2026

This Privacy Policy explains how Urbann-Vibe collects, uses, shares, and protects information when you visit urbann-vibe.com, place an order, contact us, or use our website.

In this Privacy Policy, "Urbann-Vibe," "we," "us," and "our" refer to the Urbann-Vibe online store operated by WELLFIELD LLC.

1. Information We Collect

We collect information in the following ways:

Information you provide to us

When you place an order, contact us, create an account, subscribe to communications, or interact with our store, you may provide:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Order details
  • Product preferences, sizes, and selected options
  • Customer service messages, photos, or other information you choose to send us

Payment information

Payments are processed securely by our payment providers (such as Shopify Payments, Stripe, or PayPal). We do not store full credit card numbers on our own servers.

Information collected automatically

When you visit our website, we may automatically collect:

  • Device and browser information
  • IP address
  • Approximate location based on IP address
  • Pages viewed and links clicked
  • Referring website or search query
  • Time spent on the website
  • Cookie and similar tracking information

Information from third parties

We may receive information from service providers that help us operate our store, including payment processors, shipping carriers, fraud prevention tools, advertising platforms, analytics providers, and customer support tools.

2. How We Use Information

We use the information we collect to:

  • Process, confirm, fulfill, and deliver orders
  • Provide customer support
  • Communicate with you about orders, shipping, returns, exchanges, and customer service matters
  • Operate, maintain, and improve our website
  • Review product interest, website performance, and customer experience
  • Prevent fraud, unauthorized transactions, security issues, and technical problems
  • Comply with legal, tax, accounting, and regulatory obligations
  • Enforce our Terms of Service and store policies
  • Send marketing communications where permitted and where you have not opted out
  • Show or measure advertising performance where permitted by applicable law

3. How We Share Information

We share information only as needed to operate our business, provide our services, comply with the law, or protect our rights.

We may share information with:

  • Payment Processors: To securely process payment transactions.
  • Shipping Carriers & Fulfillment Partners: To package and deliver your orders.
  • E-commerce Platform Providers: Shopify and other hosting infrastructure services.
  • Communication Tools: Email, customer service, and notification service providers.
  • Analytics Providers: To help us understand website performance and user experience.
  • Advertising Platforms: Such as Google Ads and Microsoft Advertising, where permitted.
  • Fraud Prevention & Security Services: To protect our store and customers against fraudulent activities.
  • Professional Advisors: Accountants, legal counsel, and business consultants.
  • Government & Law Enforcement Authorities: When legally required by law, subpoena, or court order.

We do not sell personal information for money. Some advertising or analytics activities may be considered "sharing" or "targeted advertising" under certain state or regional privacy laws. Where applicable, you may opt out as described in this policy.

4. Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies to:

  • Operate essential website functions
  • Remember user preferences
  • Support shopping cart and checkout functionality
  • Analyze website traffic and performance
  • Measure advertising effectiveness
  • Provide relevant advertising where permitted

You can manage cookies through your browser settings. For advertising choices, you may also visit:

5. Marketing Communications

If you subscribe to marketing emails, you can opt out at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at support@urbann-vibe.com.

Note: Even if you opt out of marketing communications, we will still send essential service-related communications regarding your orders, shipping status, returns, or customer service inquiries.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill orders and process transactions
  • Provide customer support
  • Maintain accurate business and accounting records
  • Comply with legal, tax, and regulatory obligations
  • Resolve disputes and enforce our agreements

When information is no longer required, we securely delete, anonymize, or isolate it in accordance with applicable laws.

7. Your Privacy Rights

Depending on where you reside, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of your personal information, subject to legal exceptions
  • Request a copy of your personal data
  • Opt out of certain targeted advertising or data-sharing activities

To exercise any of these privacy rights, please contact us at support@urbann-vibe.com. We may need to verify your identity before processing your request.

8. California Privacy Rights

If you are a California resident, you may have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • The right to know what categories of personal information we collect, use, disclose, or share
  • The right to request deletion or correction of your personal information
  • The right to opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising
  • The right not to receive discriminatory treatment for exercising your privacy rights

To submit a California privacy request or opt out of cross-context behavioral sharing, please email us at support@urbann-vibe.com.

9. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

10. Children's Privacy

Our website is not directed to or intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us immediately at support@urbann-vibe.com so we can delete such data promptly.

11. International Users

Urbann-Vibe is operated by WELLFIELD LLC, a company registered in the United States. If you access our website from outside the United States, your information may be transferred to, stored, and processed in the United States or other international locations where our servers and service providers operate.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party platforms. We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. When changes are made, we will update the "Last updated" date at the top of this page.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

  • Store Name: Urbann-Vibe
  • Legal Entity Name: WELLFIELD LLC
  • Company Registration Number: 6038603
  • US Registered Address: 2105 Vista Oeste NW Ste E, Albuquerque, NM 87120-3693, United States
  • Operations Office (Europe): Route de Lausanne 5A, 1041 Bottens, Switzerland
  • Customer Support Email: support@urbann-vibe.com
  • Customer Support Phone: +1 505 418 2082
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Mountain Time)
  • Response Time: We respond to all inquiries within 2 business days.