Security and Reporting Issues

Your Security Matters to Us

At Urbann-Vibe, we take security and data protection concerns very seriously. We are committed to maintaining the confidentiality, integrity, and availability of our systems, customer data, and online store. If you discover a security vulnerability or a data privacy issue related to our website, products, or services, we encourage you to notify us promptly.

How to Report Security and Data Protection Issues

If you identify a security or privacy concern, please send an email to support@urbann-vibe.com with the following details:

  • Your Name and Contact Information: So we can follow up with you directly if needed.
  • Detailed Description: A clear explanation of the issue or vulnerability found.
  • Affected Area: The specific web page, URL, product, order, or service involved.
  • Supporting Evidence: Any relevant supporting material, such as screenshots, error messages, or technical log details.

How We Handle Reports

  • Prompt Review: We review all security and data protection reports as quickly as possible.
  • Follow-up: After receiving your report, our team may contact you for additional details or clarification.
  • Resolution: If a vulnerability or security issue is confirmed, we will take immediate and appropriate steps to investigate, mitigate, and resolve it.

Important Security Policy: Please do not attempt to access, modify, delete, download, or disrupt data, customer accounts, systems, or services that do not belong to you.

Privacy and Customer Data

All customer information collected on Urbann-Vibe is handled strictly in accordance with our Privacy Policy. We use personal data solely for legitimate business purposes, including order fulfillment, customer support, website operations, fraud prevention, and legal compliance. We do not sell or unauthorizedly share your personal information with third parties.

Business & Legal Information

  • Store Name: Urbann-Vibe
  • Legal Entity Name: WELLFIELD LLC
  • Entity Type: Limited Liability Company (LLC)
  • State of Formation: New Mexico, United States
  • Formation Date: November 11, 2019
  • Company Registration Number (Entity ID): 6038603
  • US Registered Address: 2105 Vista Oeste NW Ste E, Albuquerque, NM 87120-3693, United States
  • Operations Office (Europe): Route de Lausanne 5A, 1041 Bottens, Switzerland
  • Customer Support Email: support@urbann-vibe.com
  • Customer Support Phone: +1 505 418 2082
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Mountain Time)
  • Response Time: We respond to all inquiries within 2 business days.