FAQs

Frequently Asked Questions – urbann-vibe

Timeless service, curated with care.

Owner: WELLFIELD LLC
Address: 8206 Louisiana Blvd NE, Ste A #5920, Albuquerque, New Mexico 87113, US
Email: support@urbann-vibe.com 

📞 +1 505-441-6113

How quickly will I receive a response?

Our customer care team responds to all inquiries with the utmost attention.
Messages are answered in the order in which they are received, typically within 24 hours.

Can I change my delivery address after placing my order?

For your security and to ensure a smooth delivery, address changes are only possible within 24 hours of placing the order.
If you wish to make a change, please email us immediately at                  support@urbann-vibe.com with your name and order number.

Once your order has been processed or shipped, modifications can no longer be guaranteed.

What is your processing time?

Each order is prepared with care.
Processing generally requires 1–3 business days, Monday through Friday.

How long does delivery take?

We work with trusted logistics partners to bring your order to you swiftly and safely.
Delivery typically takes 5–8 business days after dispatch.

The estimated timeframe will also be included in your confirmation email.

Will my order arrive in one parcel?

Depending on the size and composition of your order, items may be shipped in more than one parcel.
If so, packages may arrive 1–2 business days apart.

What happens if an item is out of stock?

Should an item be temporarily unavailable, we will inform you by email with its expected availability date.
If the item cannot be restocked within two weeks, a full refund will be issued automatically.

I received a damaged item. What should I do?

We sincerely apologize for the inconvenience.
Please contact us at support@urbann-vibe.com  

 with:

  • Your full name

  • Your order number

  • A photo of the damaged item and its label

This allows us to resolve the issue promptly and efficiently.

How can I track my order?

You may track your order at any time using the “Track My Order” feature on our website.
Simply enter your tracking number to view the latest status.

If you experience difficulties, our team will gladly assist you.

My tracking number is not working — why?

Tracking numbers become active once the package receives its first scan.
If the number still appears inactive after some time, kindly reach out to us so we may verify the status for you.

What should I do if something is missing or incorrect in my order?

Should anything be missing, incorrect, or damaged, please contact us immediately at support@wellfieldllc.com with your name and order number.
We offer a 14-day satisfaction guarantee starting from the delivery date.

Which carriers do you work with?

For reliability and consistency, we primarily work with DHL and other reputable international courier services.

What are your return conditions?

Items must be returned unused, undamaged, and in their original condition, including packaging.
This ensures we can process returns smoothly and uphold our quality standards.

Do you charge a restocking fee?

No — urbann-vibe does not apply restocking fees on returns.

Who is responsible for return shipping costs?

  • If an item arrives damaged or incorrect, we cover the return shipping cost.

  • For all other returns (e.g., size, preference), the customer is responsible for the actual return shipping fees.

Customer Service

Our dedicated customer care team is available Monday through Friday,
from 09:00 to 12:00 / 14:00 to 17:00 (CET).

Email: support@urbann-vibe.com

📞 +1 505-441-6113